Refund Policy

Effective Date: [23 Apr 2026]

This Refund Policy applies to all services offered by Hope Diagnostics Lab. By purchasing or scheduling any service, you acknowledge and agree that all sales are *final, **non-refundable, and **non-transferable*.

1. Services Covered

This policy applies to all services provided by Hope Diagnostics Lab, including but not limited to:

DNA testing
Drug testing
Alcohol testing
DOT urine drug testing
Non-DOT drug testing
DOT Breath & Alcohol testing
DOT physicals
Return-to-Duty (RTD) services
Step 5 services
Step 6 services for owner-operators
FMCSA Clearinghouse-related support
I-9 virtual services
Consultation, coordination, and administrative services
Any other service offered by Hope Diagnostics Lab

2. No Refunds

All payments are non-refundable once submitted. No refunds will be issued for missed appointments, canceled appointments, unused services, incomplete services, change of mind, or failure to provide required documentation.

3. No Transfers

Services may not be transferred to another person, business, appointment, or date unless Hope Diagnostics Lab agrees in writing. Any approved rescheduling, extension, or reissuance may require an additional fee.

4. Additional Fees

Any rebooking, correction, replacement, extension, or additional administrative request may require a separate payment. Prices are subject to change at any time.

5. Acknowledgment

By submitting payment, you confirm that you have read, understood, and agreed to this Refund Policy.

11. Contact Us

If you have any questions about this policy, please contact us:

Hope Diagnostics Lab

Phone: 901-329-0719
Email: sierra@hopediagnosticslab.com