Privacy Policy

Effective Date: [23 Apr 2026]

Hope Diagnostics Lab respects your privacy and is committed to protecting the personal information you share with us.

1. Information We Collect

We may collect the following types of information:

Name, phone number, email address, and mailing address.
Employer, company, driver, or account information.
Appointment details and service records.
Test-related information and supporting documentation.
Payment and billing information, if applicable.
Information submitted through forms, calls, emails, or website interactions.

2. How We Use Information

We may use your information to:

Provide, schedule, and coordinate services.
Communicate with you about appointments, results, and related matters.
Process payments and maintain business records.
Support compliance-related services.
Improve our website, operations, and customer experience.

3. Sharing of Information

We do not sell your personal information. We may share information only when necessary to:

Complete a requested service.
Comply with legal, regulatory, or contractual obligations.
Work with authorized third parties such as employers, SAPs, medical professionals, laboratories, collectors, or service agents.
Respond to lawful requests, court orders, subpoenas, or similar legal processes.

4. Medical and Testing Information

Information related to medical services, DOT physicals, drug testing, alcohol testing, and other compliance-related services may be protected by applicable federal and state privacy rules. DOT records and related disclosures may be subject to special confidentiality requirements.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve performance, understand website traffic, and enhance your browsing experience. You may be able to disable cookies through your browser settings.

7. Your Rights

Depending on the service and applicable law, you may have the right to request access to certain information, request corrections, or ask questions about how your information is used.

8. Retention of Information

We retain information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, maintain records, and enforce our agreements and policies.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Hope Diagnostics Lab

Phone: 901-329-0719
Email: sierra@hopediagnosticslab.com