Terms and Conditions

Effective Date: [23 Apr 2026]

1. Services

Hope Diagnostics Lab provides occupational and compliance-related services, including DNA testing, drug testing, alcohol testing, DOT physicals, RTD support, and related coordination services. Services may be provided in person, virtually, or through third-party providers depending on the service requested.

2. Eligibility and Accuracy

You represent that all information you provide is true, accurate, current, and complete. We are not responsible for delays, denied services, or inaccurate results caused by incomplete or incorrect information.

3. Payment Terms

Payment may be required in advance of service unless otherwise agreed in writing. All prices are subject to change without notice. Additional fees may apply for missed appointments, rescheduling, rush service, additional documentation, or related administrative work.

4. No Guarantee of Outcome

Hope Diagnostics Lab does not guarantee any employment decision, compliance outcome, RTD result, or regulatory determination. Final outcomes may depend on employer policy, DOT/FMCSA rules, SAP recommendations, medical review, or other third-party decisions.

5. Confidentiality

We maintain the confidentiality of your information and use it only as necessary to provide services, comply with applicable law, or complete authorized reporting. Certain DOT-related records may be subject to federal confidentiality requirements, and some medical information may be protected under applicable privacy laws.

6. Third-Party Providers

Some services may be performed or supported by third-party providers, laboratories, collectors, medical professionals, or service agents. We are not responsible for delays or actions caused by third parties outside our control.

7. Website Use

You agree not to misuse our website, interfere with its operation, submit false information, or attempt unauthorized access to any part of the site or related systems.

8. Intellectual Property

All website content, including text, graphics, logos, and design elements, is the property of Hope Diagnostics Lab or its licensors and may not be copied or used without permission.

9. Limitation of Liability

To the fullest extent permitted by law, Hope Diagnostics Lab is not liable for any indirect, incidental, special, or consequential damages arising from your use of the website or services.

10. Changes to These Terms

We may update these Terms and Conditions at any time. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Hope Diagnostics Lab

Phone: 901-329-0719
Email: sierra@hopediagnosticslab.com